AI2026
Dr. Jen Healing Acupuncture
HIPAA-conscious AI system handles after-hours calls and automates bookings 24/7 across 2 clinic locations
Results
- ✓24/7 booking without manual intervention
- ✓After-hours callers get an immediate professional response
- ✓Staff freed from routine scheduling calls
- ✓HIPAA-conscious design throughout
The Situation
- •After-hours calls went unanswered — potential patients could not book
- •Manual booking across 2 locations created admin bottleneck
- •No system to capture new patient inquiries outside office hours
The System
- •AI voice receptionist answers every after-hours call naturally
- •Automated booking via Cal.com for Rockville and Clarksburg
- •Lead routing: new vs existing patient logic with escalation
- •Live ops dashboard for system monitoring
Stack
Retell AICal.comCloudflare WorkersTwilio
What's Next
- →SMS follow-up for missed calls
- →Post-visit review automation
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