Earlier work, shown in past tense
Automation2026
AI Booking
24/7 automated appointment scheduling, built to catch after-hours requests
Results
- ✓24/7 scheduling without manual intervention
- ✓Staff freed from calendar management
- ✓Reduced no-shows with automated reminders
- ✓Smoother booking experience
The Situation
- •Appointment requests lost during busy periods
- •Staff spending too much time on calendar management
- •No way to capture after-hours booking requests
The System
- •Automated booking via web, SMS, and voice
- •Calendar sync with smart conflict detection
- •Confirmation and reminder sequences
- •After-hours request capture
How it runs
TriggerRequest arrivesWeb, SMS, or voice
ActionChecks the calendarLive availability
DecisionConflict?Overlap detection
ActionConfirms the slotBooking written
ActionQueues for reviewComplex requests
OutputReminder sequenceCuts no-shows
Stack
TwilioOpenAIGoogle CalendarZapier
What's Next
- Add multi-location support
- Build booking analytics dashboard
This is earlier work.
NigelBuilds now runs managed business automation systems for service businesses. Start with the 21-day Pilot, or see a sample Results Brief first.
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