Booked around treatments
Appointments booked and confirmed around your treatment schedule, day or night.
AI systems that book new patients while you're in a session.
When you're needling a patient, the phone goes to voicemail, and someone googling 'acupuncture near me' books whoever picks up. NigelBuilds builds AI systems that turn missed calls, slow follow-up, and manual booking into booked appointments: every call answered, inquiries texted back, new patients booked, existing ones rescheduled, no-shows cut, and reviews kept steady, built and tuned for acupuncture and TCM clinics across the DMV.
Who this is for
- Solo and small acupuncture/TCM clinics where the practitioner is the front desk
- Clinics losing first-time patients to voicemail during sessions
- Owners who want fewer no-shows and steadier rebooking
What problem it solves
Every call that hits voicemail mid-session is a new patient booked elsewhere, and manual rebooking lets regulars drift away. NigelBuilds installs AI call answering, inquiry text-back, new-patient and rebooking flows, confirmation and reminder sequences to cut no-shows, and post-visit review requests.
Why now
Why now
Acupuncture works as a course of treatment, not a single visit, so a clinic only stays full when each patient books the next appointment in the series. The practitioner is usually the whole business and is in session with needles placed, unable to reach the phone at the moment a patient is ready to rebook or a new one is ready to start. Reception coverage rarely pencils out for a one-room practice.
Proof and signals
Proof you can check yourself
Call the live demo
Call the AI receptionist right now at (301) 640-5507 and hear exactly how it answers.
A working example
A DMV acupuncture practice runs 24/7 booking across 2 locations with 0 new hires. See the case study.
Tested before it goes live
Before any system answers a real call it runs through 50 real scenarios, a classification audit, and an edge-case review.
The gap
What is still left on the table
A patient who walks out without the next visit on the calendar is the single biggest leak in a practice like this, and it happens every time the front is unattended. New callers with first-visit questions, who need reassurance more than a price, hang up when no one answers and try a clinic that picks up.
What it costs per day
The math for Capture
Capture starts at $25 a day and answers day and night. A typical front desk hire runs $128 a day fully loaded and still clocks out at five.
See pricing and the full mathHow it works
Step 1
Learn your services
Session types, durations, new vs returning lanes, and your hours encoded into the booking rules.
Step 2
Answer every call
Live coverage while you're in session, after hours, and on weekends, no patient hits voicemail.
Step 3
Book and rebook
New patients booked; regulars prompted to rebook before they drift away.
Step 4
Cut no-shows
Confirmation and reminder messages sent automatically so the schedule holds.
Step 5
Keep reviews steady
Post-visit review requests routed to Google while the patient still feels the results.
Outcomes & benefits
- New patients stop going to voicemail while you're in a session.
- Fewer no-shows from automatic confirmations and reminders.
- More rebooked regulars from timely prompts.
- A steadier flow of Google reviews.
FAQ
I'm a solo practitioner, does this replace my front desk?+
It covers the calls you can't take mid-session and after hours, then hands off to you when you're free. You see a transcript of every conversation.
Will it work with my scheduler or EHR?+
Yes. It books into the calendar/EHR you already use (Jane, Acuity, IntakeQ, Google Calendar). We wire it into your setup during install.
Can it handle new-patient intake questions?+
Yes. It answers common questions, qualifies the caller, and books the first visit; complex or clinical cases route to you.
Is this only for acupuncture?+
No. Any appointment-based solo or small practice runs the same pattern, acupuncture and TCM are a clear example of the practitioner being the front desk.
What does it cost to get started?+
Custom automations start at $500, and every install is scoped to your practice, your schedule, your booking tools, and where new patients are actually slipping away. The free AI audit shows you that first.
How fast can I be live?+
Most clinics are live in under a week. We learn your services and hours, set up call routing, and shadow-test before it answers a patient.