AI systems that turn the 8am phone rush into booked new patients.
New-patient calls cluster at 8am, lunch, and 5pm, exactly when your front desk is checking someone in. The ones that hit voicemail call the next practice on Google. NigelBuilds builds AI systems that turn missed calls, slow follow-up, and manual booking into booked appointments: the overflow answered, new patients booked, cancellations filled from your recall list, and a steady review cadence, built and tuned for dental practices across the DMV.
Who this is for
- GP and specialty practices with constantly ringing lines
- Groups adding locations and standardizing the front office
- Owners losing new patients to voicemail at peak hours
What problem it solves
Voicemail at 8am is lost production, a new patient is worth thousands over their lifetime, and they book whoever answers. NigelBuilds installs overflow voice answering, multi-channel appointment reminders, waitlist and cancellation fills from your recall list, and timed post-visit review requests, without a net-new front-desk hire.
How it works
Step 1
Mirror your schedule
Procedure lengths, columns, and new-patient lanes encoded into the booking rules.
Step 2
Answer the peaks
Rush-hour, lunch, and after-hours coverage, with true emergencies routed to your on-call line.
Step 3
Fill the gaps
Cancellations and overdue-recall patients get an SMS cadence (with compliance caps) to fill open chairs.
Step 4
Keep reviews steady
Post-visit review requests routed to Google while the patient is still happy.
Outcomes & benefits
- New patients stop slipping to voicemail during the morning rush.
- Fewer holes in the hygiene schedule from manual recall drift.
- A steadier flow of Google reviews without nagging at checkout.
FAQ
Will it work with my practice management software?+
Where your PMS has an API or supported middleware, we connect it; where it doesn't, we design human-in-the-loop handoffs that still save your front desk hours.
What happens with emergency calls?+
Triage questions route true emergencies straight to your on-call line, while urgent non-emergencies get booked into the next open slot.
Is this HIPAA-safe?+
We map PHI touchpoints and keep unnecessary patient data out of SMS; your counsel and BAAs govern final compliance.
Is this only for dentists?+
No. Any appointment-heavy, front-desk-driven practice runs the same pattern, dental is just a clear example of peak phone load and recall.
How fast can I be live?+
Most practices are live in under a week. We learn your columns and recall rules, set up call routing, and shadow-test before it answers a patient.