New-patient intake
Reason for visit, insurance, and new-or-returning captured before they walk in.
AI systems that turn the 8am phone rush into booked new patients.
New-patient calls cluster at 8am, lunch, and 5pm, exactly when your front desk is checking someone in. The ones that hit voicemail call the next practice on Google. NigelBuilds builds AI systems that turn missed calls, slow follow-up, and manual booking into booked appointments: the overflow answered, new patients booked, and cancellations filled. On Max it also reactivates overdue-recall patients and runs a steady post-visit review cadence. Built and tuned for dental practices across the DMV.
Who this is for
- GP and specialty practices with constantly ringing lines
- Groups adding locations and standardizing the front office
- Owners losing new patients to voicemail at peak hours
What problem it solves
Voicemail at 8am is lost production, a new patient is worth thousands over their lifetime, and they book whoever answers. NigelBuilds installs overflow voice answering, multi-channel appointment reminders, and waitlist and cancellation fills, without a net-new front-desk hire. On Max it also reactivates your overdue-recall list and sends timed post-visit review requests.
Why now
Why now
A new dental patient is not one appointment, it is years of cleanings, family members, and treatment that follow. That makes a missed new-patient call one of the most expensive things a practice can do, and those calls come in during the exact hours the team is chairside and cannot pick up. Insurance and scheduling questions eat the front desk's time, so the highest-value callers are the ones most likely to hit voicemail and never call back.
Proof and signals
Proof you can check yourself
Call the live demo
Call the AI receptionist right now at (301) 640-5507 and hear exactly how it answers.
A working example
I set up 24/7 booking across 2 locations with 0 new hires for a DMV acupuncture practice. See the case study.
Tested before it goes live
Before any system answers a real call it runs through 50 real scenarios, a classification audit, and an edge-case review.
The gap
What is still left on the table
While the team is with patients the phone rings out, and a first-time caller who reaches a machine simply dials the next practice. Recall and reactivation, the quiet engine that keeps the chairs full, depend on outbound calls the front desk never finds time to make.
What it costs per day
The math for Operator
Operator is $1,500 setup + $995/mo + usage. The monthly works out to $33 a day and answers day and night. A typical front desk hire runs $128 a day fully loaded and still clocks out at five.
See pricing and the full mathHow it works
Step 1
Mirror your schedule
Procedure lengths, columns, and new-patient lanes encoded into the booking rules.
Step 2
Answer the peaks
Rush-hour, lunch, and after-hours coverage, with true emergencies routed to your on-call line.
Step 3
Fill the gaps
On Pro and Max, cancellations get an SMS cadence (with compliance caps) to fill open chairs.
Step 4
Reactivate recall, keep reviews steady
On Max, overdue-recall patients get worked again and post-visit review requests route to Google while the patient is still happy.
Outcomes & benefits
- New patients stop slipping to voicemail during the morning rush.
- On Pro and Max, fewer holes in the hygiene schedule from cancellation fills.
- On Max, a steadier flow of Google reviews and fewer overdue-recall patients falling off the list.
FAQ
Will it work with my practice management software?+
Where your PMS has an API or supported middleware, we connect it; where it doesn't, we design human-in-the-loop handoffs that still save your front desk hours.
What happens with emergency calls?+
Triage questions route true emergencies straight to your on-call line, while urgent non-emergencies get booked into the next open slot.
Is this HIPAA-safe?+
We map PHI touchpoints and keep unnecessary patient data out of SMS; your counsel and BAAs govern final compliance.
Is this only for dentists?+
No. Any appointment-heavy, front-desk-driven practice runs the same pattern, dental is just a clear example of peak phone load and recall.
What does it cost to get started?+
Operator Pro is $1,500 setup + $995/mo + usage, and Basic and Max sit either side of it. Every build is scoped to your practice, your PMS, call peaks, and recall workflow. The free Lead Leak Audit puts a number on what that is worth for you before you spend anything, and if it is not worth it, it says so.
How fast can I be live?+
It depends on the plan: Basic is typically live within 10 business days of scope sign-off, Pro within 15, and Max within 20. We learn your columns and recall rules, set up call routing, and shadow-test before it answers a patient.