AI-powered. Managed by NigelBuilds.
Stop losing leads you already paid for.
NigelBuilds answers the opportunities coming in, follows up until there is an outcome, and recovers revenue already sitting in your business.
- 01Answer
- 02Follow Up
- 03Recover
- Incoming lead7:42 PM
Missed call, after hours
- Answered7:42 PM
Picked up on the second ring
- Qualified7:43 PM
No heat upstairs · not an emergency · owner
- Booked7:45 PM
Tomorrow, 8:00 to 10:00 am
- Follow-up scheduled7:46 PM
Reminder set, 45 min before the window
One call, from ring to booked to chased. Times and details are an example, not a client record.
The offer
One Operator. Three jobs.
Each plan adds another job. Start where the money is leaking worst and move up when it makes sense, not because a menu told you to.
- Missed call
- 7:42 PM
- Answered
- 2nd ring
- Outcome
- Qualified, booked
The call that would have gone to voicemail.
- Text sent
- 18 sec
- Customer replied
- 9:04 PM
- Outcome
- Rebooked after a no-show
The lead that went quiet, chased until there was an answer either way.
- Estimate reopened
- Sent 41 days ago
- Customer replied
- Next morning
- Outcome
- Appointment booked
The job you already paid to win, worked again.
Each job picks up what the one before it could not close. Example values, not a client record.
01
Basic and up
Answer
Nobody reaches voicemail and calls the next company on the list.
- Calls picked up around the clock, including nights, weekends, and holidays.
- Missed calls get a text back, so a caller who hung up is still a lead.
- Callers qualified with the questions you would ask.
- Booked straight into your calendar.
- Common questions answered, and anything urgent routed or transferred to your team.
02
Pro and up
Follow Up
No lead goes quiet because nobody had time to chase it.
- New web and form leads answered fast, while they are still on your website.
- Persistent follow-up on anything unanswered, until there is an outcome either way.
- Missed-lead rescue for the ones that slipped through on a busy day.
- No-show and cancellation recovery, so an empty slot gets refilled.
- A weekly report of what came in, what got answered, and what booked.
03
Max and up
Recover
The revenue already sitting in your CRM stops sitting there.
- Past customers reactivated on a schedule that does not depend on anyone remembering.
- Dormant leads from months ago worked again.
- Old estimates and quotes that were never accepted followed up.
- Abandoned opportunities reopened and closed out one way or the other.
- Review requests after completed work, and a monthly report of what was recovered.
Operator Basic
Answer. Your phone stops going to voicemail.
300 voice minutes included
What is includedMost popularOperator Pro
Answer and Follow Up. Nothing goes quiet on its own.
600 voice minutes included
What is includedOperator Max
Answer, Follow Up, and Recover. Including the money already in your CRM.
1,000 voice minutes included
What is includedPicking a plan starts a short call to check your phone setup, coverage hours, calendar, and line count. Nothing is charged on this site, and the scope and invoice come after that call.
Setup is a one-time fee for completed work. Service is billed monthly, month to month. Voice usage past your plan allowance is billed at provider cost plus 20 percent, itemized. A custom CRM, an internal app, a deep integration between tools you already pay for, or automation that does not look like any of the three plans. Quoted per project once it is clear what the work actually is. There is no published price because there is no standard scope.
Live demo
Hear it for yourself
Press play and hear the whole call, start to finish.
For the free Lead Leak Audit instead, press 2.
After-hours: no cool air, house is hot
One full call, start to finish: answered, qualified, an at-risk check with the escalation path stated, booked, and confirmed.
An illustrative sample, scripted and rendered on my own machines with the same voice engine I install. Not a recording of a real customer call.
Illustrative demo. Synthesized voices, not a real customer call.
Transcript
Illustrative demo. Synthesized voices, not a real customer call.
OperatorComfort Air Heating and Cooling, this is the AI assistant. How can I help tonight?
CallerMy AC just stopped. It's like eighty five in here.
OperatorSorry to hear that. Central system, or a window unit?
CallerCentral, about ten years old.
OperatorIs the outdoor unit making noise, or just silent?
CallerJust silent.
OperatorOne more thing: is anyone elderly, an infant, or dealing with a medical condition where tonight's heat is risky? If so, I'll dispatch emergency service right now.
CallerNo, just me and my wife. We're fine.
OperatorGood. Then I can book the first available slot instead of the emergency rate. Your name?
CallerMark Delgado.
OperatorAnd the address?
CallerFour twelve Birchwood Lane.
OperatorCallback number?
CallerThree oh one, five five five, oh one four two.
OperatorFirst available is tomorrow, eight to ten AM. Work for you?
CallerYes.
OperatorYou're booked: tomorrow, eight to ten, no cool AC, four twelve Birchwood Lane. A text confirmation is coming now, and you can reply to reschedule. Anything else?
CallerNo, thank you.
OperatorYou're welcome, Mark. See you tomorrow morning.
This ships from Operator Basic up, $750 setup + $497/mo + usage.
Same booking as the call, the morning after. The confirmation, the reminder, and a real reschedule, worked by text without anyone picking up a phone.
Comfort Air Heating and Cooling: you're booked tomorrow, 8-10 AM, no-cool AC service at 412 Birchwood Lane. Reply RESCHEDULE to change it.
Tonight, 9:41 PM
Reminder: your AC appointment is today, 8-10 AM, at 412 Birchwood Lane. Reply RESCHEDULE if you need a different time.
Tomorrow, 7:00 AM
RESCHEDULE, something came up, can we do the afternoon instead?
Tomorrow, 7:12 AM
No problem. The next open window is today, 1-3 PM. Reply YES to confirm, or call and we'll find another time.
Tomorrow, 7:13 AM
YES
Tomorrow, 7:14 AM
You're moved to 1-3 PM today. See you then.
Tomorrow, 7:14 AM
Callers are told plainly that they are speaking with an AI assistant, never led to believe otherwise. Anything that needs a person, a judgment call, an angry caller, a question the rules do not cover, is handed to your team.
Who this is for
Built for home-service companies
Five trades where one missed call is a job that went to whoever picked up. If you run another appointment-driven local business, landscaping, cleaning, a clinic, this still works. The mechanism is the same wherever calls and follow-up decide the week.
HVAC
The emergency call at 2am goes to whoever picks up, and after hours that is nobody.
Answered nights and weekends, triaged, and dispatched or scheduled, without waking you up.
See how it works for HVAC
Plumbing
Plumbing leads do not wait. They call the next number on the list if they hit voicemail.
Answered on the spot, urgency qualified, and booked before they hang up.
See how it works for Plumbing
Roofing
Storm season buries the phone, and the calls you miss go straight to a competitor.
Every call answered, the job qualified, and the estimate booked while your crew is on the roof.
See how it works for Roofing
Electrical
The no-power call lands while your hands are in a panel, and the quote you drove out for sits a week.
Emergencies text you in seconds, planned work gets booked, and every open quote gets chased until there is an outcome.
See how it works for Electrical
Garage Door
A stuck door is a same-day job, and the homeowner books whoever answers with a real arrival window.
Answered live while your trucks are out, the fault captured, and booked into the route with a window you can keep.
See how it works for Garage DoorThe teardown
What manual operations used to look like
One side is what the week looks like without the Operator. The other is what I install.
The Old Way
The NigelBuilds Way
Calls go to voicemail after hours
Every call answered automatically, 24/7
Leads wait until someone has a free minute to call back
Leads get an automatic text back, no manual follow-up
Your office manager manually books appointments
Bookings land on your calendar automatically
You find out about missed leads on Monday morning
You see a log of every call and outcome in real time
A new receptionist needs training before they are any use
The Operator is scoped and built with no hiring cycle
A bad hire leaves and takes tribal knowledge with them
Knowledge base is documented, versioned, and permanent
Revenue lost to missed calls is invisible
Revenue recovered is tracked and reported monthly
What comes back to you
You see the work, and the work you had written off
One report every week showing what came in and what happened to it. And on Max, the quotes that already went cold get worked again.
Last week, in one screen
- Leads received Answer
- 34
- Answered Answer
- 34 of 34
- Median response time Answer
- 11 sec
- Bookings made Answer
- 19
- Follow-ups active Follow Up
- 7
- Recovered opportunities Recover
- 3
This is the shape of the report, with example counts. It is not a client’s numbers and it is not a claim about what you would get.
An estimate that had already gone cold
- Day 0Estimate sent
Panel upgrade, quoted and emailed
- Day 7No response
Nobody has time to chase it
- Day 41Follow-up sent
Reopened automatically, in your name
- Day 42Customer replied
Asked whether the price still holds
- Day 43Appointment booked
Back on the schedule
Nothing new came in. This is work you had already paid for, reopened. Recover starts at Operator Max. Example timeline, not a client record.
Proof before launch
Tested before it ever answers a real call
Every system runs 50 business-specific test scenarios before it goes live in your business, built from the requests you actually get. That is the difference between an Operator and a chatbot somebody switched on.
Step 1
50 Real Scenarios
We build a test set from the requests you actually get: booking requests, pricing questions, urgent issues, unhappy customers, and edge cases specific to your industry.
Step 2
Classification Audit
Every scenario is run through the agent and scored. We check: Did it answer correctly? Did it route right? Did it know when to escalate? We don't go live until accuracy hits threshold.
Step 3
Edge Case Review
We flag every scenario where the agent hesitated, gave a partial answer, or escalated unnecessarily. We fix those before your first real caller hears a word.
We share the eval report with you before launch. You see exactly what the agent can and can't handle. No surprises.
Verified result, built for a two-location DMV practice
24/7
booking, nights and weekends included
2
locations covered by one system
0
new hires needed to do it
Measured on the system I built for a two-location DMV practice. That engagement has ended. Your own results depend on your call volume and how you use the system.
No invented quotes anywhere on this site. When a trade client agrees to be named, their words go here and not before.
Revenue calculator
See what missed calls cost you each month
Enter your own numbers. Nothing is estimated until you do. The free audit uses your real figures instead of three fields.
Formula: missed calls per week × 4.33 weeks per month × close rate × average job value. Your real numbers depend on call mix and follow-up.
Enter your numbers
Fill in all three fields on the left and the estimate appears here. Nothing is shown until you do.
Before you call
The questions I actually get asked, answered without a sales pass.
I install Operator, an AI front desk for local businesses: it answers every call, qualifies the caller, books the appointment, and follows up on what goes quiet, so every lead gets answered, followed up, and booked. Custom apps, websites, and integrations are secondary capabilities I build when a business needs them.
- •An AI front desk that answers, qualifies, and books around the clock
- •Follow-up on leads and quotes until they book or opt out
- •Custom CRM, dashboards, websites, and integrations, scoped after the audit
Hear it before you decide
Call the line and the Operator answers, qualifies you, and books the slot, the same way it would for your customer. Then pick the plan that matches what is actually leaking.
- Missed calls
- Slow follow-up
- Weak booking path
- Old customers nobody works
See Basic, Pro and Max · Want a number on the problem first? The free Lead Leak Audit measures it, and never turns into a charge.