The 24/7 AI front desk
Your phone gets answered, every call, every hour, every day.
A 24/7 AI front desk that answers every call, qualifies the caller, books the appointment, follows up, and writes down what happened.
24/7
every call answered, nights and weekends included
2
locations running on one system today
Call (301) 640-5507. You reach the same AI front desk we install for clients. For the free AI audit, press 2.
Prefer to book instead? Grab a 30-minute intro call
automated booking across two locations for a DMV acupuncture practice, so after hours calls become appointments instead of voicemail. Read the case study
Your industry
Start where it matters most
The right AI opportunity looks different in every business. Calls are one strong use case, and the free audit helps you find the system that belongs first.
Private practices
A new patient who reaches voicemail books the practice that answered instead.
We capture new patient inquiries 24/7, qualify insurance and service type, and book the first appointment.
See how it works for Private practicesHVAC
The emergency call at 2am goes to whoever picks up, and after hours that is nobody.
We answer nights and weekends, triage the issue, and dispatch or schedule, without waking you up.
See how it works for HVACPlumbing
Plumbing leads do not wait. They call the next number on the list if they hit voicemail.
We answer in under 3 rings, qualify urgency, and get them booked before they hang up.
See how it works for PlumbingRoofing
Storm season buries the phone, and the calls you miss go straight to a competitor.
We answer every call, qualify the job, and book the estimate while your crew is on the roof.
See how it works for RoofingMed Spa
A high-intent consult inquiry after hours goes cold before anyone opens the inbox.
We follow up with every inquiry within 60 seconds, answer common questions, and book the consult.
See how it works for Med SpaPest Control
Seasonal surges overwhelm the front desk, and leads fall through when the phone is busy.
We handle call overflow automatically so a spike in volume becomes booked work, not lost calls.
See how it works for Pest ControlInteractive system matcher
Pick your business problem
See what the free audit digs into and the kind of system it usually points to. The audit checks your real workflow before anything gets recommended.
Your selected problem
Slow follow-up
Warm leads, open quotes, or past customers go cold between manual check-ins.
What the audit checks
- How long a new lead waits for the first reply
- Where quotes stall and who is meant to chase them
- Which past customers are due to hear from you
Usually points to
Lead + Quote Follow-Up Agent
Example outcome
A consistent sequence runs automatically and hands active replies to your team.
What we install
Four revenue agents. One job each. No handoffs dropped.
This is one prebuilt system family we can install. NigelBuilds also builds admin automation, review systems, and custom AI apps.
AI Dispatcher
Routes every call to the right place. No hold music, no missed handoffs.
Routing an emergency away from the calendar
DispatcherThis is the AI dispatcher demo. I pick up every call, and I work out what the caller actually needs in the first few seconds.
DispatcherA routine booking goes to the calendar. An emergency goes to your on call tech.
DispatcherAnd every call gets logged, with the intent and the outcome.
Ships in Capture.
- •Identifies caller intent in the first 15 seconds
- •Routes to booking, urgent dispatch, or team member by rule
- •Logs every call with intent, outcome, and timestamp
Included in Capture, Convert, Operate
AI Receptionist
Answers the line, qualifies the lead, books the appointment, 24/7, no sick days.
What the receptionist covers
MarissaHi, this is the AI receptionist demo. I answer your line around the clock.
MarissaI know your services, and I know what's open on your calendar, so I can book the appointment right there on the call.
MarissaAnd if someone really needs a person, I take the details and hand them straight to your team.
Ships in Capture.
- •Handles inbound calls and texts simultaneously
- •Knows your services, pricing rules, and availability
- •Books directly to your calendar or sends to your CRM
Included in Capture, Convert, Operate
AI Follow-Up Agent
Texts back every missed lead in under 60 seconds. Follows up until they book or opt out.
A missed call turns into a booking
Follow-up agentThis is the AI follow up demo. When a call gets missed, or a form comes in, I reach back out in under a minute.
Follow-up agentThen I keep following up until they book, or they tell me to stop.
Follow-up agentThe moment they reply, your team takes over.
Ships in Convert.
- •Auto-triggers on missed call, form fill, or website visit
- •Sends a personalized sequence, not a blast
- •Stops the moment they book or say stop
Included in Convert, Operate
AI Sales Agent
Handles inbound inquiries end-to-end: answers, qualifies, quotes, and closes.
Inbound questions handled end to end
Sales agentThis is the AI sales demo. I handle inbound questions end to end.
Sales agentI qualify the job, I send the quote, I answer the usual objections, and I chase the proposal that's still open.
Sales agentWhen it needs your judgment, I hand it over with the full context.
Ships in Convert.
- •Manages multi-turn conversations across voice and text
- •Sends quotes, answers objections, and follows up on open proposals
- •Hands off to you only when human judgment is required
Included in Operate
The teardown
What manual operations used to look like
Revenue capture is one example of a prebuilt system we can install.
The Old Way
The NigelBuilds Way
Calls go to voicemail after hours
Every call answered in under 3 rings, 24/7
Leads wait 4-6 hours for a reply
Leads get a text back in under 60 seconds
Your office manager manually books appointments
Bookings land on your calendar automatically
You find out about missed leads on Monday morning
You see a log of every call and outcome in real time
Training a new receptionist takes 3 weeks
New agent is briefed and live in 5 days
A bad hire leaves and takes tribal knowledge with them
Knowledge base is documented, versioned, and permanent
Revenue lost to missed calls is invisible
Revenue recovered is tracked and reported monthly
Built on tools that work
- Retell AI
- Twilio
- GoHighLevel
- HubSpot
- Zapier
- Google Calendar
- Supabase
We build on proven infrastructure, not stitched-together experiments.
Proof before launch
We test before we promise
Every system goes through a gauntlet before it goes live in your business.
Step 1
50 Real Scenarios
We build a test set from the requests you actually get: booking requests, pricing questions, urgent issues, unhappy customers, and edge cases specific to your industry.
Step 2
Classification Audit
Every scenario is run through the agent and scored. We check: Did it answer correctly? Did it route right? Did it know when to escalate? We don't go live until accuracy hits threshold.
Step 3
Edge Case Review
We flag every scenario where the agent hesitated, gave a partial answer, or escalated unnecessarily. We fix those before your first real caller hears a word.
We share the eval report with you before launch. You see exactly what the agent can and can't handle. No surprises.
The control room
You always know what happened
Every action logged. Every decision visible. Every handoff documented.
Activity Logs
A visit, a form, a booking, a call: whatever the system touches is recorded with a timestamp and an outcome. Nothing disappears.
Approval Flows
Anything that requires a judgment call comes to you first, with context. You approve or redirect; the system handles the rest.
Handoff Records
When the system escalates to your team, it sends the full context: who it was, what they wanted, what was said, what was promised. No “who is this?” moments.
You're not handing over the wheel. You're adding a co-pilot who logs everything.
Revenue calculator
See what missed calls cost you each month
Three numbers. A rough estimate of the revenue slipping past your front desk, and where to start plugging it.
Estimate only. Lost revenue = missed calls × 4.33 weeks × close rate × average job value. Your real numbers depend on call mix and follow-up.
Estimated revenue lost
$5,196
per month
That's $171 a day walking past your front desk.
Suggested starting point
Convert package
Enough on the table to add follow-up and booking recovery, not just capture.
Pricing
One outcome, four sizes
Every tier is the same front desk, doing more of the job. Full terms, exclusions, and timelines live on the pricing page.
Missed Call Rescue
Catching the Hang-Ups
The low-risk first project: stop losing the callers who already hung up.
- Missed-call text-back: every unanswered call gets an automatic SMS.
- A proper install with custom text-back scripting written for your business, not a template.
- Lead capture from the reply, stored against the caller's number.
- Owner alert the moment a lead comes in.
Capture
Answering the Line
An AI front desk that answers, qualifies, and books, around the clock.
- AI receptionist answering 24/7, including nights, weekends, and holidays.
- Missed-call recovery on anything the line does not catch.
- Booking and calendar sync.
- Custom intake questions and caller qualification.
Convert
Filling the Calendar
Everything in Capture, plus the follow-up that turns answered calls into booked work.
- Everything in Capture.
- Lead and quote follow-up sequences over SMS and email.
- No-show and cancellation recovery.
- Review requests after completed work.
Grow
Running the Front Office
Everything in Convert, plus the operations workflows behind the front desk.
- Everything in Convert.
- Three operations workflows, selected with you during scoping.
- An internal dashboard for your team.
- Monthly optimization against your own numbers.
Setup is a one-time fee for completed implementation. Monthly service is billed monthly. Telephony, SMS, and AI model usage are billed separately at provider cost.
Live demo
Hear it for yourself
Call (301) 640-5507and you'll reach the same AI system we install for our clients, live on our own line. Ask it anything.
Call (301) 640-5507Tap to call on mobile. You'll reach NigelBuilds' own AI-answered line, the same kind of front desk we install for you.
Proof
No invented quotes here. See the systems actually shipped, and the verified Google profile behind the work.
I install AI systems, agents, automations, CRM, dashboards, and websites that capture more leads, speed up follow-up, and cut admin. Built for service businesses, private practices, and growing teams that want operations that run without them.
- •AI agents for the front desk, follow-up, support, and admin
- •Custom CRM, dashboards, automations, and integrations
- •Websites and apps wired to capture leads and revenue
Verified on Google
Find NigelBuilds on Google
NigelBuilds is a one-person shop. Nigel handles every client personally. No account managers, no handoffs to junior staff.
A verified Google Business Profile serving Bethesda and service businesses across the DC, Maryland, and Virginia metro. Check the listing, read reviews, or call before you book.
(301) 640-5507Serving the DMV. see local pages for your area.
Ready to fix the leak?
Send a quick note or call the audit line. I'll help you find the fastest system worth building first.
- Missed calls
- Slow follow-up
- Weak booking path
- Manual admin work
Audit line: (301) 640-5507
Written intake
Watch it happen
See how a roofing call goes from missed to booked
A real walkthrough of what happens when a lead calls after hours, from the first ring to the confirmed appointment on the calendar.
Watch the Teardown