NigelBuilds Blog

Running a service business with less admin

Practical notes on the repetitive work business automation can take off an owner's plate: lead response, estimate follow-up, the inbox and approvals, for home services, property management, clinics and professional services.

Editorial illustration for the article: Can AI answer phones for a medical office without putting the practice at risk?

Can AI answer phones for a medical office without putting the practice at risk?

Editorial illustration for the article: How much do staffing agencies typically charge? The better question is why your clinic needs one

How much do staffing agencies typically charge? The better question is why your clinic needs one

Editorial illustration for the article: What is patient lifetime value if the patient never gets through?

What is patient lifetime value if the patient never gets through?

Editorial illustration for the article: What is the best software for med spa owners who keep missing calls after close?

What is the best software for med spa owners who keep missing calls after close?

Editorial illustration for the article: How long should you wait between acupuncture appointments? The better question is who answers when the patient asks

How long should you wait between acupuncture appointments? The better question is who answers when the patient asks

Editorial illustration for the article: How to market your med spa when the real leak is the phone?

How to market your med spa when the real leak is the phone?

Editorial illustration for the article: Can You Dispute a Charge for a Missed Appointment, or Should You Prevent the No-Show First?

Can You Dispute a Charge for a Missed Appointment, or Should You Prevent the No-Show First?

Editorial illustration for the article: What is the 3 3 3 rule in marketing if your clinic keeps missing calls?

What is the 3 3 3 rule in marketing if your clinic keeps missing calls?

Editorial illustration for the article: What does a receptionist do in a clinic when the phone keeps stealing the day?

What does a receptionist do in a clinic when the phone keeps stealing the day?

Editorial illustration for the article: How long to wait between acupuncture appointments? Your phone flow should answer before your staff does

How long to wait between acupuncture appointments? Your phone flow should answer before your staff does

Editorial illustration for the article: Is an AI phone assistant better than answering service for a DMV wellness practice?

Is an AI phone assistant better than answering service for a DMV wellness practice?

Editorial illustration for the article: Your front desk is not understaffed, your phone system is missing the handoff

Your front desk is not understaffed, your phone system is missing the handoff

Editorial illustration for the article: What Are Common Illnesses Treated After Hours? The Better Question Is Who Answers First

What Are Common Illnesses Treated After Hours? The Better Question Is Who Answers First

Editorial illustration for the article: Can I dispute a missed appointment fee? Yes, but the better question is why the fee became the relationship

Can I dispute a missed appointment fee? Yes, but the better question is why the fee became the relationship

Editorial illustration for the article: What is a booking clinic? It is the practice that stops treating missed calls like normal

What is a booking clinic? It is the practice that stops treating missed calls like normal

Editorial illustration for the article: Does front desk count as clinical hours? No, and counting it that way is how owners lose the day

Does front desk count as clinical hours? No, and counting it that way is how owners lose the day

Editorial illustration for the article: How do I market my wellness business if the phone keeps losing patients?

How do I market my wellness business if the phone keeps losing patients?

Editorial illustration for the article: What is local SEO for doctors if your phones still miss patients?

What is local SEO for doctors if your phones still miss patients?

Editorial illustration for the article: What happens when a patient misses an appointment? Your phone system shows the truth

What happens when a patient misses an appointment? Your phone system shows the truth

Editorial illustration for the article: What AI Actually Changes for a DMV Wellness Practice This Year

What AI Actually Changes for a DMV Wellness Practice This Year

Editorial illustration for the article: What medical field has the highest turnover rate? Wrong question for most clinics

What medical field has the highest turnover rate? Wrong question for most clinics

Editorial illustration for the article: Can an Arlington medspa run an ecommerce store without hiring?

Can an Arlington medspa run an ecommerce store without hiring?

Editorial illustration for the article: Your AI phone agent build fails if the calendar is treated like an afterthought

Your AI phone agent build fails if the calendar is treated like an afterthought

Editorial illustration for the article: When should a wellness practice not use AI?

When should a wellness practice not use AI?

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