The product
An assistant that knows how your business runs.
NigelBuilds builds and manages AI Operations Assistants for service businesses. It handles the reading, sorting and drafting that fills an owner's week, and it asks before it changes anything that matters.
What it does
Outcomes first.
Company memory
Your SOPs, price sheets, policies and FAQs, organized so it answers the way your business answers.
Daily ops brief
One message each morning with what is urgent, what is due, and what needs a tap from you.
Inbox triage
Sorts incoming email by what it is and who should handle it, and drafts the replies.
Scheduled jobs
Estimate follow-ups, invoice reminders, renewal checks and review replies, on a schedule you set.
Approved updates
On Pro and Max it updates your calendar, CRM or tasks after a person approves.
Escalation
When something is outside its rules it stops and hands it to a named person with context.
A working day
Where it fits in any service business.
The shape of the day is the same whatever you sell. The jobs and systems change by industry.
01 · Before you start
Overnight sweep
Email, forms and messages that came in overnight are read, sorted and matched to customers and jobs.
02 · First thing
The daily brief
One message with what is urgent, what is due today, and what is waiting on a decision.
03 · All day
Drafts and follow-ups
Replies, reminders and task updates are prepared as work comes in, ready for a person to send or approve.
04 · When it is unsure
Escalation
Anything outside written rules goes to a named person with the context attached, and nothing is guessed.
See the day for home services, property management, professional services or clinics.
Basic knows. Pro works. Max operates.
Trust grows one level at a time.
KNOW
01Basic
It reads your systems and writes drafts. A person sends everything.
readdraftWORK
02Pro · Recommended
It makes changes in your systems after a person taps Approve.
readdraftapprovalOPERATE
03Max
It acts on its own for the actions you list in writing. Everything else still asks.
readdraftapprovalexecute
What you are buying
Not software. A managed assistant.
The assistant runs on proven open infrastructure, and that part is swappable. What you pay for is the work around it.
- Implementation: I set up memory, integrations and jobs for your business
- Integration: each system connected under your own account
- Security: separate environment, scoped credentials, audit trail
- Monitoring: heartbeat, job success, token expiry, tool failures and spend
- Maintenance: fixes when a provider changes something
- Improvement: new jobs and better rules shipped every month on Pro and Max