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NigelBuilds Blog

Running a service business with less admin

Practical notes on the repetitive work business automation can take off an owner's plate: lead response, estimate follow-up, the inbox and approvals, for home services, property management, clinics and professional services.

Editorial illustration for the article: What is the benchmark for no show rate? Start with the missed visit, not the average.
Clinics

What is the benchmark for no show rate? Start with the missed visit, not the average.

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Editorial illustration for the article: How to reduce patient cancellations? Make changing an appointment easier.
Clinics

How to reduce patient cancellations? Make changing an appointment easier.

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Editorial illustration for the article: Your front desk should own the patient handoff, not every ringing phone
Clinics

Your front desk should own the patient handoff, not every ringing phone

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Editorial illustration for the article: How to Get Clients for Med Spa? Fix the Booking Dead End Before Buying More Traffic
Clinics

How to Get Clients for Med Spa? Fix the Booking Dead End Before Buying More Traffic

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Editorial illustration for the article: Replace the voicemail dead end, not your receptionist
Clinics

Replace the voicemail dead end, not your receptionist

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Editorial illustration for the article: Your clinic receptionist needs a clear booking path, not another ringing phone
Clinics

Your clinic receptionist needs a clear booking path, not another ringing phone

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Editorial illustration for the article: What is the 80 20 rule for SEO? Fix the booking path before chasing more traffic
Clinics

What is the 80 20 rule for SEO? Fix the booking path before chasing more traffic

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Editorial illustration for the article: Is there a free AI answering service you can trust with patient calls?
Clinics

Is there a free AI answering service you can trust with patient calls?

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Editorial illustration for the article: What is a good excuse for missing a call when you are treating a patient?
Clinics

What is a good excuse for missing a call when you are treating a patient?

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Editorial illustration for the article: Can a med spa help with acne? Start with assessment, not a treatment sale
Clinics

Can a med spa help with acne? Start with assessment, not a treatment sale

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Editorial illustration for the article: What Is It Called When You Miss an Appointment Because the Phone Isn't Answered?
Clinics

What Is It Called When You Miss an Appointment Because the Phone Isn't Answered?

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Editorial illustration for the article: Is AI Replacing Receptionists at DMV Wellness Practices?
Clinics

Is AI Replacing Receptionists at DMV Wellness Practices?

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Editorial illustration for the article: Can a NP Own a Med Spa in Maryland?
Clinics

Can a NP Own a Med Spa in Maryland?

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Editorial illustration for the article: Is it okay to get acupuncture 2 days in a row? Let the practitioner decide, not the booking bot
Clinics

Is it okay to get acupuncture 2 days in a row? Let the practitioner decide, not the booking bot

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Editorial illustration for the article: How do I check my missed calls when my phone system is the problem?
Clinics

How do I check my missed calls when my phone system is the problem?

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Editorial illustration for the article: Why am I getting texts about missed calls instead of fewer calls to return?
Clinics

Why am I getting texts about missed calls instead of fewer calls to return?

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Editorial illustration for the article: Is it CLV or CLTV? Fix the definition, not the spelling
Clinics

Is it CLV or CLTV? Fix the definition, not the spelling

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Editorial illustration for the article: How to get customers without advertising? Fix the path from search to booking.
Clinics

How to get customers without advertising? Fix the path from search to booking.

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Editorial illustration for the article: How Much Should I Really Pay for an AI phone assistant?
Clinics

How Much Should I Really Pay for an AI phone assistant?

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Editorial illustration for the article: What Are the 5 Ps of Marketing in Healthcare? Contrarian View: Ditch the Conventional Wisdom
Clinics

What Are the 5 Ps of Marketing in Healthcare? Contrarian View: Ditch the Conventional Wisdom

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Editorial illustration for the article: What Are the 4 P's of Patient Engagement? Contrarian View: Your Phone System Might Be Sabotaging Your Practice
Clinics

What Are the 4 P's of Patient Engagement? Contrarian View: Your Phone System Might Be Sabotaging Your Practice

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Editorial illustration for the article: Is an AI phone assistant worth it if your wellness practice still misses after-hours calls?
Clinics

Is an AI phone assistant worth it if your wellness practice still misses after-hours calls?

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Editorial illustration for the article: Is a 22% turnover rate high? For a Fairfax med spa, that is the wrong first question
Clinics

Is a 22% turnover rate high? For a Fairfax med spa, that is the wrong first question

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Editorial illustration for the article: Can an RN own a med spa in Maryland? Only if ownership does not outrun clinical authority
Clinics

Can an RN own a med spa in Maryland? Only if ownership does not outrun clinical authority

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