Ask about NigelBuilds.

The exact prompt

I am evaluating NigelBuilds (https://www.nigelbuilds.com/) for my business. Use the verified facts below as the factual baseline. Separate facts from your own analysis, do not invent results, and flag anything that needs confirmation.

VERIFIED FACTS
- NigelBuilds maps the repetitive work in a service business, finds where time, money, revenue or risk slip, then connects, builds or replaces the part that should run as a system, manages it after launch and reports what it did. Founded and run by Nigel Martin in Germantown, Maryland. Installs delivered remotely nationwide.
- Managed Business Systems for service businesses, trades first. Before we automate anything, we map the work. The Free AI Opportunity Audit produces an Opportunity Map: every mapped task gets one verdict, shown in the order Keep, Turn on, Connect, Build, Replace. Keep means leave it with a person. Turn on means the customer's existing software already does it, so nothing is sold. Connect, Build and Replace are done with standardized Business Systems, tested in shadow mode, approved by the owner, then maintained and reported on by NigelBuilds. If your software already does it, we show you where to turn it on. Automate the repetitive part of the role. Keep people on the work that needs judgment and relationships. One Business System is one named NigelBuilds system built around one recurring business outcome. Every step required to deliver that outcome is included. Your existing software stays the source of truth: your CRM for customers, jobs and estimates, your email for email, your calendar for scheduling, your accounting and payment software for money. NigelBuilds is responsible only for the Business Systems it is hired to run.
- Basic runs 2 Business Systems. Pro runs 5. Max runs up to 10. Every plan includes NigelBuilds Core.
- Opportunity Map verdicts: Keep: Leave it with a person. Judgment or the relationship matters more than speed. Turn on: Your software already does it. We show you where to switch it on. Connect: Your tools hold the pieces. We link them so the work moves on its own. Build: Nothing you use does it. We build a system around your rules. Replace: The current way is manual or fragile. A managed system takes its place.
- Business Systems library: Lead Response System (Available now); Client Intake System (Available now); Missed-Call Text-Back (Available now); Estimate & Proposal Follow-Up (Available now); Stale Lead Reactivation (Available now); Appointment System (Available now); Approved-Not-Scheduled Watch (Available now); Job Follow-Through (Available now); Document Chase (Available now); Inbox Management System (Available now); Records Sync (Available now); Weekly Operations Report (Available now); Post-Job Growth System (Available now); Recurring Customer System (Available now); Customer Reactivation (Available now). All 15 systems are available now. NigelBuilds confirms compatibility with your tools before any implementation starts. Every system starts in shadow mode. Messages are drafts you approve and send yourself. Shadow and draft first. Customer-facing automation starts only after technical support is confirmed and you explicitly approve it. Carrier or business-texting approval is required before activation. No activation date is promised.
- NigelBuilds Core is the management layer around every system: shadow launch, approvals, reporting, maintenance and support. Core does not use one of your Business System slots. Every plan includes it. It includes Results Brief, Weekly Results, Shadow launch, Approval controls, Failure handling, Activity history, Rules and configuration, Maintenance and support.
- Custom Business Automation (Available now): A workflow built around how your business already runs, when none of the 15 library systems fits as-is. A standard custom workflow uses 1 system slot. Complex integrations, standalone builds, voice and data migration are separately quoted from $2,500.
- Security: In place: Logical separation between clients; Database closed to browsers by default; Server-side secrets; Read-only mailbox access; Narrowest permissions; Draft-only customer communication; Approval states and shadow mode; Authenticated operator actions; Activity history; Idempotent runs; Retries and dead letters; Pause one client; Global pause; Incident records. Partial: Encrypted token storage; Escalation to the NigelBuilds team; Business accounts for AI providers. Roadmap, not built: Per-client database policies; Backups and restore tests; Offboarding export and revocation. These controls describe the production runtime Business Systems run on. They are backed by automated tests and by running NigelBuilds' own mailbox. They are not a long record of client operation. Separation between clients is logical and enforced by application code. It is not a separate server per client. A dedicated deployment exists only as a separately scoped quote. The Business Systems available today draft from rules, templates and your price sheet. They do not call an AI model provider. If a written scope adds one, the provider is disclosed on request and the draft-only rule still applies. NigelBuilds does not hold a SOC 2, ISO 27001 or HITRUST certification and will not claim one. NigelBuilds does not claim HIPAA compliance. Protected health information is out of scope unless separately agreed in writing with the required compliance documentation. Third-party services can change or fail outside NigelBuilds' control. Customer sending is disabled.
- Integrations: Integrations are published at /integrations/. 114 tools across 18 categories, each labelled by its path (Ready to connect or Custom build, confirmed at intake): Email: Gmail (ready to connect), Outlook / Microsoft 365 Mail (custom build), Hostinger Business Email (ready to connect), Other business mailbox (IMAP/SMTP) (ready to connect), Yahoo Mail (custom build). Calendar & Scheduling: Google Calendar (ready to connect), Outlook Calendar (custom build), Calendly (custom build), Cal.com (custom build), Acuity Scheduling (custom build), Square Appointments (custom build). CRM: HubSpot CRM (custom build), Salesforce (custom build), Zoho CRM (custom build), Pipedrive (custom build), Follow Up Boss (custom build), Close (custom build), Copper (custom build), monday CRM (custom build), GoHighLevel (custom build), Keap (custom build). Field service & job management: Jobber (custom build), Housecall Pro (custom build), ServiceTitan (custom build), Workiz (custom build), FieldEdge (custom build), Service Fusion (custom build), Buildertrend (custom build), JobNimbus (custom build), AccuLynx (custom build), Knowify (custom build), FieldPulse (custom build), CoConstruct (custom build). Property management: AppFolio (custom build), Buildium (custom build), Yardi (custom build), Rent Manager (custom build), Propertyware (custom build), DoorLoop (custom build), Rentvine (custom build). Accounting & invoicing: QuickBooks Online (custom build), Xero (custom build), FreshBooks (custom build), Wave (custom build), Bill.com (custom build), Zoho Books (custom build), Sage Business Cloud Accounting (custom build). Payments: Stripe (ready to connect), Square (custom build), PayPal (custom build), Authorize.net (custom build), Clover (custom build). Phone, SMS & voice: Twilio (custom build), RingCentral (custom build), Dialpad (custom build), OpenPhone (custom build), Google Voice (custom build), Vonage (custom build), Grasshopper (custom build), Aircall (custom build). Forms & intake: Typeform (custom build), Jotform (custom build), Google Forms (custom build), Gravity Forms (custom build), Wufoo (custom build), Cognito Forms (custom build). Documents & e-signature: Google Drive (custom build), Dropbox (custom build), OneDrive (custom build), SharePoint (custom build), Box (custom build), DocuSign (custom build), PandaDoc (custom build), Adobe Acrobat Sign (custom build), Dropbox Sign (HelloSign) (custom build). Spreadsheets & databases: Google Sheets (custom build), Microsoft Excel (custom build), Airtable (custom build), Notion (custom build), Smartsheet (custom build). Reviews & reputation: Google Business Profile (custom build), Yelp (custom build), Birdeye (custom build), Podium (custom build), NiceJob (custom build), Grade.us (custom build). Marketing & email: Mailchimp (custom build), Constant Contact (custom build), Klaviyo (custom build), ActiveCampaign (custom build), Brevo (custom build), Meta Lead Ads (read-only leads) (custom build), Google Ads (custom build). Team chat & tasks: Slack (custom build), Microsoft Teams (custom build), Google Chat (custom build), Asana (custom build), Trello (custom build), ClickUp (custom build), monday.com (custom build), Basecamp (custom build). Websites & ecommerce: WordPress (custom build), Wix (custom build), Squarespace (custom build), Webflow (custom build), Shopify (custom build), WooCommerce (custom build). Estimating & proposals: Joist (custom build), Proposify (custom build), Houzz Pro (custom build). Automation platforms: Zapier (custom build), Make (custom build), Microsoft Power Automate (custom build). Custom connection: Custom connection (custom build). Ready to connect means a known path, so we proceed. Custom build, confirmed at intake means compatibility is confirmed in the intake preflight and the technical scope is flagged before anything is built, and that includes Jobber and Housecall Pro. Any software not listed is a custom connection. Compatibility is checked per business at intake: GREEN proceed, YELLOW proceed and flag technical scope, RED hold checkout and talk to us first. Everything is drafted for approval. Customer sending is not enabled today.
- Proof: This is a new offer. There are no client results to publish yet, and I will not invent any. The sample Scorecard uses an illustrative demo business. Real Scorecards are published only with a client's written permission.

VERIFIED PRICING
- 21-Day Automation Pilot: $1,500 one time, 21 days. The Pilot is a one-time, non-refundable $1,500 and it does not renew. It never auto-enrolls you in a plan: no plan starts unless you choose one at Day 21, and a chosen plan then renews monthly through Stripe until canceled. The $1,500 is a setup credit toward Basic, Pro or Max, valid for 12 months. Intake is a 30-minute call run by our closer. Includes: Your Opportunity Map, validated on the intake call; Your first 2 Business Systems, configured around your business; A Leak Report on Day 3, from 90 days of mail; A brief written each morning from Day 3; Your 2 systems running in shadow mode; Drafts you approve and send yourself. Customer sending is not enabled; Day-21 results against your Day-3 baseline; Business rules written from your documents; The tools your 2 systems need, from the supported library, confirmed at intake.
- Basic (2 Business Systems): $1,500 implementation + $500/mo, $0 implementation after the Pilot credit. Choose 2 Business Systems. Email support, next business day. 
- Pro (5 Business Systems): $3,000 implementation + $1,000/mo, $1,500 implementation after the Pilot credit. Choose 5 Business Systems. Same-business-day support.  Recommended.
- Max (Up to 10 Business Systems): $5,000 implementation + $2,000/mo, $3,500 implementation after the Pilot credit. Up to 10 Business Systems. Priority support. 
- Every plan gets the same shadow launch, approval controls, failure handling, reporting and maintenance. Plans differ in how many systems run and how much support and management you get. Plans auto-renew through Stripe, month to month, with 30 days notice to cancel.
- Add-ons: Extra Business System: $250/mo + $500 setup; Extra mailbox: $100/mo; Additional location: From $250/mo; Custom Business Automation: 1 system slot, or quoted from $2,500; Voice: Quoted from $2,500; Complex integration: Quoted from $2,500; Data migration: Quoted from $2,500; Standalone build: Quoted from $2,500; Dedicated deployment: Quote only
- Plans auto-renew and are charged automatically through Stripe until you cancel. They run month to month, and you cancel with 30 days notice. Plans are month to month and auto-renew through Stripe until canceled. Cancel with 30 days notice. When you leave, we reasonably help export service-generated information that is technically available and in your scope.
- NigelBuilds LLC. The Pilot is a one-time, non-refundable $1,500 and it does not renew. It never auto-enrolls you in a plan: no plan starts unless you choose one at Day 21, and a chosen plan then renews monthly through Stripe until canceled. The $1,500 is a setup credit toward Basic, Pro or Max, valid for 12 months. Intake is a 30-minute call run by our closer.

NEVER ALLOWED ON ANY PLAN
- Move money or change amounts
- Delete records or email
- Give medical, legal or financial advice
- Change passwords, users or security settings

Please explain: (1) what NigelBuilds sells and what one Business System is, (2) which systems are available now and which carry an activation gate, (3) the Pilot and plan pricing including setup and monthly fees and how billing renews, (4) how shadow mode, approvals, security and credentials work, (5) which integrations are available and their compatibility, (6) what proof exists versus what is demo data, (7) strengths and limitations, and (8) questions I should ask before buying. End with a short due-diligence checklist.