NigelBuilds Blog

Running a service business with less admin

Practical notes on the repetitive work business automation can take off an owner's plate: lead response, estimate follow-up, the inbox and approvals, for home services, property management, clinics and professional services.

Editorial illustration for the article: How to respond to a missed appointment? Stop treating it like a calendar problem

How to respond to a missed appointment? Stop treating it like a calendar problem

Editorial illustration for the article: What are the staffing costs if your front desk is not the real problem?

What are the staffing costs if your front desk is not the real problem?

Editorial illustration for the article: Is it free to call 1177, and why is that the wrong question for a DMV wellness practice?

Is it free to call 1177, and why is that the wrong question for a DMV wellness practice?

Editorial illustration for the article: How to increase the number of patients? Fix the phone gap before you buy more attention

How to increase the number of patients? Fix the phone gap before you buy more attention

Editorial illustration for the article: Is 4 weeks too early to contact a midwife? No, but voicemail makes it feel that way

Is 4 weeks too early to contact a midwife? No, but voicemail makes it feel that way

Editorial illustration for the article: How to increase private practice? Fix the phone before you buy more attention

How to increase private practice? Fix the phone before you buy more attention

Editorial illustration for the article: Is acupuncture safe during a two week wait, or is your clinic giving patients a risky answer too fast?

Is acupuncture safe during a two week wait, or is your clinic giving patients a risky answer too fast?

Editorial illustration for the article: How to get patients with a private practice? Fix the calls you already earned

How to get patients with a private practice? Fix the calls you already earned

Editorial illustration for the article: What are the 7 pillars of wellness if your front desk drops the call?

What are the 7 pillars of wellness if your front desk drops the call?

Editorial illustration for the article: How much does the average local SEO cost if your front desk still misses the call?

How much does the average local SEO cost if your front desk still misses the call?

Editorial illustration for the article: What Are the 4 Golden Rules of Acupuncture If Your Phone Is Losing Patients?

What Are the 4 Golden Rules of Acupuncture If Your Phone Is Losing Patients?

Editorial illustration for the article: What to wear to a med spa appointment? Dress for the treatment, not the mirror

What to wear to a med spa appointment? Dress for the treatment, not the mirror

Editorial illustration for the article: Your front desk is not understaffed. Your phone system is losing calls.

Your front desk is not understaffed. Your phone system is losing calls.

Editorial illustration for the article: What is the average turnover in a call center? The better question is why your clinic needs one

What is the average turnover in a call center? The better question is why your clinic needs one

Editorial illustration for the article: How do you improve no show rate when the reminder text is not the problem?

How do you improve no show rate when the reminder text is not the problem?

Editorial illustration for the article: Can you charge patients for missed appointments, or should you fix the no-show loop first?

Can you charge patients for missed appointments, or should you fix the no-show loop first?

Editorial illustration for the article: What are the duties of a front desk receptionist in a hospital, and why is that the wrong question for a wellness practice?

What are the duties of a front desk receptionist in a hospital, and why is that the wrong question for a wellness practice?

Editorial illustration for the article: How do I promote my spa if my front desk keeps missing ready-to-book calls?

How do I promote my spa if my front desk keeps missing ready-to-book calls?

Editorial illustration for the article: What are the 5 P's of healthcare marketing if your phones still lose patients?

What are the 5 P's of healthcare marketing if your phones still lose patients?

Editorial illustration for the article: Is a 90% turnover rate bad, or is your front desk absorbing the wrong work?

Is a 90% turnover rate bad, or is your front desk absorbing the wrong work?

Editorial illustration for the article: Will a receptionist be taken over by AI, or is the phone system the real problem?

Will a receptionist be taken over by AI, or is the phone system the real problem?

Editorial illustration for the article: Your front desk is not understaffed, your phone system is

Your front desk is not understaffed, your phone system is

Editorial illustration for the article: Is AI Calling Illegal for Wellness Practices? Usually the Wrong Question

Is AI Calling Illegal for Wellness Practices? Usually the Wrong Question

Editorial illustration for the article: Is there an AI that can answer phone calls for a DMV wellness practice?

Is there an AI that can answer phone calls for a DMV wellness practice?

Managed business systems

Find out what your business should automate, and what it shouldn’t.

NigelBuilds maps the repetitive work, then connects, builds or replaces the part that should run as a system, and manages it after launch. The Free AI Audit shows your Opportunity Map in 5 to 8 minutes.

Start the Free AI Audit See the Systems