NigelBuilds Blog

Running a service business with less admin

Notes on the work an AI Operations Assistant takes off an owner's plate: the morning brief, the inbox, approvals and keeping credentials safe, for home services, property management, clinics and professional services.

Editorial illustration for the article: Your front desk is not understaffed. Your phone system is losing calls.

Your front desk is not understaffed. Your phone system is losing calls.

Editorial illustration for the article: What is the average turnover in a call center? The better question is why your clinic needs one

What is the average turnover in a call center? The better question is why your clinic needs one

Editorial illustration for the article: How do you improve no show rate when the reminder text is not the problem?

How do you improve no show rate when the reminder text is not the problem?

Editorial illustration for the article: Can you charge patients for missed appointments, or should you fix the no-show loop first?

Can you charge patients for missed appointments, or should you fix the no-show loop first?

Editorial illustration for the article: What are the duties of a front desk receptionist in a hospital, and why is that the wrong question for a wellness practice?

What are the duties of a front desk receptionist in a hospital, and why is that the wrong question for a wellness practice?

Editorial illustration for the article: How do I promote my spa if my front desk keeps missing ready-to-book calls?

How do I promote my spa if my front desk keeps missing ready-to-book calls?

Editorial illustration for the article: What are the 5 P's of healthcare marketing if your phones still lose patients?

What are the 5 P's of healthcare marketing if your phones still lose patients?

Editorial illustration for the article: Is a 90% turnover rate bad, or is your front desk absorbing the wrong work?

Is a 90% turnover rate bad, or is your front desk absorbing the wrong work?

Editorial illustration for the article: Will a receptionist be taken over by AI, or is the phone system the real problem?

Will a receptionist be taken over by AI, or is the phone system the real problem?

Editorial illustration for the article: Your front desk is not understaffed, your phone system is

Your front desk is not understaffed, your phone system is

Editorial illustration for the article: Is AI Calling Illegal for Wellness Practices? Usually the Wrong Question

Is AI Calling Illegal for Wellness Practices? Usually the Wrong Question

Editorial illustration for the article: Is there an AI that can answer phone calls for a DMV wellness practice?

Is there an AI that can answer phone calls for a DMV wellness practice?

Editorial illustration for the article: Can AI answer phones for a medical office without putting the practice at risk?

Can AI answer phones for a medical office without putting the practice at risk?

Editorial illustration for the article: How much do staffing agencies typically charge? The better question is why your clinic needs one

How much do staffing agencies typically charge? The better question is why your clinic needs one

Editorial illustration for the article: Are AI phone assistants HIPAA compliant, or is that the wrong first question?

Security & credentials

Are AI phone assistants HIPAA compliant, or is that the wrong first question?

Editorial illustration for the article: What is patient lifetime value if the patient never gets through?

What is patient lifetime value if the patient never gets through?

Editorial illustration for the article: Are AI phone assistants HIPAA-compliant? Only if the workflow is built to protect the call

Security & credentials

Are AI phone assistants HIPAA-compliant? Only if the workflow is built to protect the call

Editorial illustration for the article: What is the best software for med spa owners who keep missing calls after close?

What is the best software for med spa owners who keep missing calls after close?

Editorial illustration for the article: How long should you wait between acupuncture appointments? The better question is who answers when the patient asks

How long should you wait between acupuncture appointments? The better question is who answers when the patient asks

Editorial illustration for the article: How to market your med spa when the real leak is the phone?

How to market your med spa when the real leak is the phone?

Editorial illustration for the article: Can You Dispute a Charge for a Missed Appointment, or Should You Prevent the No-Show First?

Can You Dispute a Charge for a Missed Appointment, or Should You Prevent the No-Show First?

Editorial illustration for the article: What is the 3 3 3 rule in marketing if your clinic keeps missing calls?

What is the 3 3 3 rule in marketing if your clinic keeps missing calls?

Editorial illustration for the article: What does a receptionist do in a clinic when the phone keeps stealing the day?

What does a receptionist do in a clinic when the phone keeps stealing the day?

Editorial illustration for the article: How long to wait between acupuncture appointments? Your phone flow should answer before your staff does

How long to wait between acupuncture appointments? Your phone flow should answer before your staff does

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