How it works
Before we automate anything, we map the work.
Seven steps
01Opportunity Map
We map the repetitive work, find where time and money slip, and give each task one verdict: keep, turn on, connect, build or replace.
02Implement
We connect, build or configure the systems you chose around your rules and supported tools.
03Shadow
The system runs on real work while its output is held for review. Nothing consequential reaches a customer.
04Approve
You review what it did and approve the categories that may run.
05Live
Approved categories go live where it is safe. Everything else stays in review.
06Managed
Failed steps retry with backoff, then are held for review. Stuck work is restarted. You get Weekly Results.
07Improve
Rules and templates are tuned as your work changes. New systems are added when they earn it.
Before we start
Intake is a 30-minute call run by our closer.
Ready to connect
Known path. Proceed.
Custom build, confirmed at intake
Custom path likely. Proceed and flag technical scope.
Talk to us first
Blocker, missing tier or admin, or no viable path. Talk to us first.
We collect your tool, plan tier, admin access, the read and write actions you need and the workflow you want. Shadow and draft first. Customer-facing automation starts only after technical support is confirmed and you explicitly approve it.
Shadow, approve, hand off
Every system starts in shadow mode. Messages are drafts you approve and send yourself.
Shadow launch
SampleApproved draft
Follow-up on a quiet estimate
Would update
Lead stage in your CRM
Would flag
Payment dispute, for a person
Approved. Your team sends it. The flag still goes to a person.
Beyond the library
A workflow built around how your business already runs, when none of the 15 library systems fits as-is.
What stays true
Connect, build or replace
We pick the simplest reliable fix for each task, and say so when the answer is to leave it alone.
Native first
If your software already does it, we show you where to turn it on.
Human review
Anything outside the written rules is held for a person to decide.
Owner controls
You approve what may run, and you can pause your systems at any time.
Activity history
Every action is logged with what ran and when.
Your data stays yours
Your tools stay the source of truth. When you leave, we help export what the service produced.
Supported tools
We work with a supported list and confirm compatibility before any build. We never promise every tool.
Maintenance
Templates, rules and supported connections are kept working as your work changes.
Who it helps
Automate the repetitive part of the role. Keep people on the work that needs judgment and relationships.
Owner or general manager
Starts the day in the truck or between jobs.
Stops doing
A fit for Pro
Office manager
Runs the inbox and the phones.
Stops doing
A fit for Basic
Practice manager
Keeps the front desk calm.
Stops doing
A fit for Basic
Operations lead
Owns process across several teams.
Stops doing
A fit for Max
Basic · $500/mo
Choose 2 Business Systems
Pro · $1,000/mo
Choose 5 Business Systems
Max · $2,000/mo
Up to 10 Business Systems
Typical implementation is 7 to 14 days after the compatibility review. No fixed date is promised for every possible integration, so the timeline is confirmed at review.
The first stretch where your system runs but nothing consequential reaches a customer. You see drafts and results and approve what looks right. Customer sending is not enabled today, so a person on your team sends.
No. NigelBuilds works around the tools you already have, under access you grant and can revoke. Compatibility is checked before implementation starts.
Then the Opportunity Map marks the task Turn on and shows you where the setting lives. Nothing is sold for it.