Built in the DMV https://www.nigelbuilds.com/built-in-the-dmv/ The weekly newsletter for owners of home services, property management, clinic and professional-service businesses in DC, Maryland and Virginia. One practical AI operations guide per issue. en-us Thu, 08 Oct 2026 02:48:16 GMT Issue 1: Your heat-wave call queue is not your HVAC dispatch plan https://www.nigelbuilds.com/blog/your-heat-wave-call-queue-is-not-your-hvac-dispatch-plan/ https://www.nigelbuilds.com/blog/your-heat-wave-call-queue-is-not-your-hvac-dispatch-plan/ Mon, 28 Sep 2026 16:28:46 GMT Picture a heat-wave dispatch drill in Alexandria: an AC repair request arrives while a technician is diagnosing another home's failed cooling system. Do not let the newest caller automatically displace the current job. Separate intake from dispatch, then promise a confirmed next update rather than an arrival time you cannot defend.